IPcelerate.com

IPCELERATE INTRODUCES IPSMARTSUITE FOR CISCO UNIFIED COMMUNICATION MANAGER EXPRESS

Intelligent, easy-to-use VoIP Solutions Designed for Specific Business Sectors

July 8, 2008

IPcelerate, Inc., a provider of advanced communications-based software applications, announced today the launch of IPsmartSuite™, a VoIP-based business-intelligent solution designed to meet the communications needs of small and medium-size businesses.

IPsmartSuite™ solutions address individual business requirements for defined business sectors, focusing initially on healthcare, retail, legal and small-office operations. Easy to configure, IPsmartSuite seamlessly integrates with Cisco Unified Communication Manager Express (CME). A new business telephony experience is available through functional, icon-oriented dashboards created for the IP phone, making it an intelligent device for specific business processes.

“IPsmartSuite™ streamlines the collection of everyday business tasks into an accessible, simple platform,” states Kevin Brown, CEO of IPcelerate. “Functions such as employee staffing, daily task management, overtime controls, call recording, client billing and appointment reminders can all be managed through employee phones. IPsmartSuite™ incorporates itself into the very fabric of each company’s business operations - its straight-forward simplicity is significant for small companies, many of which lack the IT resources to manage multiple software applications and complex implementations.”

In its first release, IPsmartSuite™ offers solutions and applications for the following markets:

Physicians clinics and small outpatient clinics:

  • Patient Experience - automated sign-in, patient status alerts, automated messaging on waiting room phones
  • Patient Management - dial-out for appointment reminders, matter code validation, video notes to patients
  • Clinic Productivity – visual video collaboration between doctors, call recording, message alerting
  • 911 Notifications for Emergency Situations

Law Firms:

  • Client Billing – client matter entry and phone call validations
  • Firm-Client Interaction – dial-out reminders
  • Firm Compliance – recording and archiving, visual recordings, automated scheduling alerts
  • Firm Productivity – call coverage for status visual on employees
  • Safety and Security – one-touch buttons for alerts, 911 notifications and recordings

Retail stores and offices:

  • Staffing Management - employee clock-in/clock-out, scheduling, overtime controls, notifications and alerts
  • Productivity Management: - task alerts by time and function, escalation alternatives
  • Safety and Security - internal and external 911 alerts

Office and manufacturing:

  • Staffing Management - employee clock-in/clock-out, scheduling, overtime controls, notifications and alerts
  • Company Productivity – company reminders/announcements, dial-out to customers and suppliers, office closures, shipping updates, call recording
  • Safety and Security – one-touch buttons for alerts, 911 notifications and recordings

“IPsmartSuite™ is built on the robust, industry-proven NIPA Framework; the foundation for all IPcelerate technologies,” says Alok Jain, Chief Technology Officer for IPcelerate. “Our existing successful products, including the IPsession and IPstudio products, are based on the NIPA Framework. It is important for our partners and developers to now have a foundation that scales from the small customer to the large enterprise organization.”

All IPsmartSuite™ solutions can be obtained as a self-contained, turnkey small-appliance. IPsmartSuite™ complements the Cisco Unified Communications Manager Express offering to the small- and medium-size business markets.